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Couple of General Season Ticket Member questions

Thanks for sharing that HockeyPat.

Quoting from the Canes Country link....

While the push for digital ticketing was encouraged by Ticketmaster.....

“Change can be scary, but once people give it a chance and understand it, they’ll understand that it is actually easy to utilize.”
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Its definitely not easier to utilize if you wanted to sell any of your tickets via StubHub or another secondary site other than Ticketmaster resale. Certainly easy to see why Ticketmaster encouraged this change, its a direct attack on Stubhub's business.

There will be a backlash for sure once everyone starts to realize the consequences of this (most people are still oblivious to this at this point). This is especially true of people buying or selling via Stubhub, as that process on both ends now becomes a royal PITA with transfers of tickets via email and buyers having to create CAM accounts.

Once the full season tickets go out with the explanation of this, the Canes will get the first backlash. When it comes time for the opener and a huge number of people who bought tickets online are showing cell phones and waiting for their seat printouts the 2nd wave of backlash will happen. What happens after that remains to be seen, but I suspect that the Canes won't budge on this, at least for this season.
 
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Easy? Kind of. Easier? Heck no. Equal value as a ticket holder? Heck no.

You want to herd us into that service, then make it worth our while. With a discount, not some BS exchange either.
 
I talked to my rep today. Full STM have the option of choosing paper tickets and won't have to use the mobile option. But even with paper tickets, if your transferring tickets and can't put the paper ticket in their hands, the only option is to transfer through CAM and mobile entry. He said a very low percentage used PDF tickets over the last few years.
 
andyt said:
I talked to my rep today. Full STM have the option of choosing paper tickets and won't have to use the mobile option. But even with paper tickets, if your transferring tickets and can't put the paper ticket in their hands, the only option is to transfer through CAM and mobile entry. He said a very low percentage used PDF tickets over the last few years.
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《《 ----- This guy did, when he sold occasionally via Stub Hub
 
Everyone who bought and sold tickets via stubhub last year used PDFs. All of the tickets I bought last year except for the opener, be it from stubhub of from Ticketmaster for things like Star Wars night or the other one games specials they ran last year I printed PDFs. Everyone buying Harris Teeter night tix via the web?

So yes...I'm a full season ticket holder this year, so I get the pretty paper tix to use. I also plan to buy extra tix (season tix holder appreciation and full season tix reduced price) for about 15-20 additional games. So that means either paper and smartphone for me or I forgo my paper and just do smartphone. Did they forget that full season tix holder buy extra tickets?
 
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I received the email from the Canes today explaining how great the new 'no PDF' policy is for everyone. Good idea to get that message out in advance of the ticket packages showing up, they are going to be fielding weeks of complaints.

There was one thing on the Mobile Ticketing FAQ page that was linked in the email that I think is just flat out wrong:

What if I want to re-sell my tickets?

Through Mobile Ticketing with NHL Ticket Exchange, re-selling your tickets has never been safer and more convenient. Through your Caniac Account Manager, you are able to easily post your tickets for re-sale on the NHL Ticket Exchange by selecting the game you wish to sell and clicking the “Transfer & Resale” button. The NHL Ticket Exchange is the only 100% Guaranteed Valid ticket re-sale site that is partnered with TicketMaster and the NHL.. If you wish to sell your tickets on another site (I.E. Stubhub, etc..), you can simply manually enter the bar code numbers that are found on your mobile tickets by clicking the "info" button on your mobile ticket.
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Umm...I don't think so. That only works if Stubhub has partnered with a team to be an official reseller, which the Canes of course have not. You won't have any option to manually type in bar code numbers on Stubhub. at least not for Canes tickets.

So to the smartphone sales you go to sell your tickets via Stubhub...but wait....you must get pre-approval from Stubhub to be able to sell mobile tickets. Which brings you crawling back to.....Ticketmaster Ticket Exchange....how convenient (for Ticketmaster).
 
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cmaleski2 said:
I received the email from the Canes today explaining how great the new 'no PDF' policy is for everyone. Good idea to get that message out in advance of the ticket packages showing up, they are going to be fielding weeks of complaints.

There was one thing on the Mobile Ticketing FAQ page that was linked in the email that I think is just flat out wrong:



Umm...I don't think so. That only works if Stubhub has partnered with a team to be an official reseller, which the Canes of course have not. You won't have any option to manually type in bar code numbers on Stubhub. at least not for Canes tickets.

So to the smartphone sales you go to sell your tickets via Stubhub...but wait....you must get pre-approval from Stubhub to be able to sell mobile tickets. Which brings you crawling back to.....Ticketmaster Ticket Exchange....how convenient (for Ticketmaster).
Click to expand...

I use StubHub a few times every year to sell tickets I can't use. It has good tools to help you price tickets and see what's doing in the market. I hope TM's site is as robust, but I am not holding my breath.

The last time I looked at selling on TM's site, they did not permit you to list at under face value and basically undersell their own tickets, which were listed aside resales. Does anyone know if that's still the case?

For the first time in a decade I downgraded from a full season to a partial season, and am very glad I did.
 
When NFL teams like the Broncos booted season ticket holders out of their seats because the STHers were re-selling their tickets and never attending, were they getting that info from Ticketmaster re-sale site or some place else like stubhub?
 
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No tickets for me yet either. The email I got on September 5 said to contact your representative if tickets haven't been received by the end of the day on September 14. So they have a day...
 
Considering the first pre-season game is a week away and I want to exchange that game, I kind of want my darn tickets.
 
Did any of you receive tracking numbers? I didn't expect to get that since I was a late purchaser but they made it sound like most people would at least get a shipping tracking number for their season tix.
 
cmaleski2 said:
Did any of you receive tracking numbers? I didn't expect to get that since I was a late purchaser but they made it sound like most people would at least get a shipping tracking number for their season tix.
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No tracking number for me either.
 
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