east coast
Well-known member
I recall one fellow in the early days of Phoenix who got the extra pay with his promotion (maybe 50 bucks on a cheque) minus his actual previous pay. His paycheck was 50 bucks. LOL
Some of the issues I've seen have also been errors on the management side of our own department-not learning the system properly,not inputting information on an employees in a timely manner etc. It became easy for some to simply blame Phoenix, when it was them.
The communication channels were the biggest issue for me.....before Phoenix the payroll person used to sit 20 feet away, she knew you, you knew her. If you had an issue you wandered over. With Phoenix, it became very unnerving to put in a ticket and maybe wait years to get an issue addressed. The call centre folks are great, but have little ability to resolve issues..I'm glad to be out of it.
Some of the issues I've seen have also been errors on the management side of our own department-not learning the system properly,not inputting information on an employees in a timely manner etc. It became easy for some to simply blame Phoenix, when it was them.
The communication channels were the biggest issue for me.....before Phoenix the payroll person used to sit 20 feet away, she knew you, you knew her. If you had an issue you wandered over. With Phoenix, it became very unnerving to put in a ticket and maybe wait years to get an issue addressed. The call centre folks are great, but have little ability to resolve issues..I'm glad to be out of it.